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H.G.Brown and Associates
Phone: 269.204.2151
Fax:734.471.1424
eMail: info@hgbrown.com
Online Courses / Leadership
CRKI Managing Performance Discussions

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Item Id: 3770296
Manufacturer: CRKInteractive
Price: $37.00
Qty :
 
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Audience:
1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to council others on performance

9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills - Describe Specific Behavior and Outcomes
5. Key Communication Skills - Use Effective Questioning Skills
6. Key Communication Skills - Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment

CEU: 0.3
ANCC Contact Hours: 3.6

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