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H.G.Brown and Associates
Phone: 269.204.2151
Fax:734.471.1424
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Online Courses / Customer Service
CRKI Handling Customer Complaints

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Item Id: 3770304
Manufacturer: CRKInteractive
Price: $37.00
Qty :
 
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals
4. Anyone working with customers

4 Lessons (Approx. 45 Minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing

CEU: 0.1

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