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H.G.Brown and Associates
Phone: 269.204.2151
Fax:734.471.1424
eMail: info@hgbrown.com
Online Courses / Customer Service
CRKI Establishing Credibility and Trust For Customer Service

[ enlarge ]
Item Id: 3770305
Manufacturer: CRKInteractive
Price: $37.00
Qty :
 
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers

Includes 9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Overview
3. Building Credibility
4. Building Rapport and Trust
5. The Four Elements of Trust
6. Pacing
7. Listening
8. Feedback
9. Summary
and
1 Personal Listening Profile® for use in lesson 7.

CEU: 0.2

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